Bike Switch
The Frame and Wheel Bike Switch Program allows you to turn your pre-owned performance bike into a store credit at any of Frame and Wheel's Bike Switch Partners.
For Bike Switch Customers
Q: Who is it for?
A: Individual cyclists who have a performance bike that they want to trade-in towards the purchase of a new bike from a Frame and Wheel Bike Switch Partner.
Q: What kind of bike will you take?
A: This program is for pre-owned performance bikes.
Q: What is a performance bike?
A: A performance bike is a bike that had a retail value that made you wince when you purchased it. It is typically one to three model years old.
Q: What does Frame and Wheel need to know about the bike I want to sell?
A: We need the following: 1) two good quality images of the bike (drive side and non drive side) so that we can see its specifications. 2) Brand, model, usage and ownership history. 3) Your full name, email address phone number and zip code.
Q: What condition does the bike have to be in?
A: It has to be clean and it has to be sellable. Normal wear and tear is fine. This program is not for bikes that have structural damage or parts not working.
Q: What about upgrades?
A: We will consider things like power meters and race wheels in the offer price.
Q: What will you not consider in your offer price?
A: Things like new bar tape or a recent tune-up or the provenance of the bike are not going to be reflected in the offer price.
Q: How long is the offer price valid?
A: The offer is valid for three days.
Q: What if I do not accept your offer?
A: You can look for another buyer in your network or consider the Make It All Go Away program.
Q: What do I do if I accepted your offer?
A: We will email you a voucher for the offer price.
Q: What do I do with the voucher?
A: You bring a print out of the voucher, your bike and a valid government issue Identification to your Frame and Wheel Bike Switch Partner and present everything to them.
Q: What will the Bike Switch Partner do?
A: They will ask for the voucher and your identification and contact us to confirm that you are the owner. They will inspect the bike to make sure it is sellable and record its serial number. If everything looks good, they will accept the voucher, complete the transaction with you on that new bike and pack and ship your old bike to us.
Q: Can I include frame sets, wheels, forks and components towards a voucher?
A: No. The Bike Switch program is for complete bikes only. If you have miscellaneous items, please consider the Make It All Go Away or Show Me the Money programs.
Q: Can I present the voucher for cash from the Bike Switch Partner?
A: No. If you want cash, the best way to proceed is to use the Make it All Go Away or Show Me the Money programs.
Q: Is the voucher transferable?
A: No. The voucher is not transferable.
For Frame and Wheel Bike Switch Partners
Q: How do I join the Frame and Wheel Bike Switch Program?
A: Call us on 207 415 3746 or contact us through the website, Facebook or Instagram. We will put you on the list.
Q: What do I do once I have closed the transaction with the customer.
A: Pack up the customer’s bike with a copy of the voucher and let us know it is ready to ship. We will send you a FedEx label.
Q: How do I get paid?
A: You will be paid the offer price within seven business days of the bike arriving on site.
The Frame and Wheel Bike Switch Program allows you to turn your pre-owned performance bike into a store credit at any of Frame and Wheel's Bike Switch Partners.
For Bike Switch Customers
Q: Who is it for?
A: Individual cyclists who have a performance bike that they want to trade-in towards the purchase of a new bike from a Frame and Wheel Bike Switch Partner.
Q: What kind of bike will you take?
A: This program is for pre-owned performance bikes.
Q: What is a performance bike?
A: A performance bike is a bike that had a retail value that made you wince when you purchased it. It is typically one to three model years old.
Q: What does Frame and Wheel need to know about the bike I want to sell?
A: We need the following: 1) two good quality images of the bike (drive side and non drive side) so that we can see its specifications. 2) Brand, model, usage and ownership history. 3) Your full name, email address phone number and zip code.
Q: What condition does the bike have to be in?
A: It has to be clean and it has to be sellable. Normal wear and tear is fine. This program is not for bikes that have structural damage or parts not working.
Q: What about upgrades?
A: We will consider things like power meters and race wheels in the offer price.
Q: What will you not consider in your offer price?
A: Things like new bar tape or a recent tune-up or the provenance of the bike are not going to be reflected in the offer price.
Q: How long is the offer price valid?
A: The offer is valid for three days.
Q: What if I do not accept your offer?
A: You can look for another buyer in your network or consider the Make It All Go Away program.
Q: What do I do if I accepted your offer?
A: We will email you a voucher for the offer price.
Q: What do I do with the voucher?
A: You bring a print out of the voucher, your bike and a valid government issue Identification to your Frame and Wheel Bike Switch Partner and present everything to them.
Q: What will the Bike Switch Partner do?
A: They will ask for the voucher and your identification and contact us to confirm that you are the owner. They will inspect the bike to make sure it is sellable and record its serial number. If everything looks good, they will accept the voucher, complete the transaction with you on that new bike and pack and ship your old bike to us.
Q: Can I include frame sets, wheels, forks and components towards a voucher?
A: No. The Bike Switch program is for complete bikes only. If you have miscellaneous items, please consider the Make It All Go Away or Show Me the Money programs.
Q: Can I present the voucher for cash from the Bike Switch Partner?
A: No. If you want cash, the best way to proceed is to use the Make it All Go Away or Show Me the Money programs.
Q: Is the voucher transferable?
A: No. The voucher is not transferable.
For Frame and Wheel Bike Switch Partners
Q: How do I join the Frame and Wheel Bike Switch Program?
A: Call us on 207 415 3746 or contact us through the website, Facebook or Instagram. We will put you on the list.
Q: What do I do once I have closed the transaction with the customer.
A: Pack up the customer’s bike with a copy of the voucher and let us know it is ready to ship. We will send you a FedEx label.
Q: How do I get paid?
A: You will be paid the offer price within seven business days of the bike arriving on site.
